Chatbot News

When businesses add an AI chatbot to their support offerings, they’re able to serve more customers, improve first response time, and increase agent efficiency. Chatbots help mitigate the high volume of rote questions that come through via email, messaging, and other channels by empowering customers to find answers on their own and guiding them to…

The AI-based chatbots can be used by the enterprises to understand user behavior, purchasing habits, and preference over time and accordingly can answer queries. Vodafone is one of the world’s largest telecommunications companies and provides a range of services including voice, messaging, data and fixed communications. Using Teneo, it has developed a variety of applications…